Please note that we cannot accept separate orders, orders with different payment methods, or additional shipping arrangements for products with different order confirmation dates.

●Credit card (VISA/MasterCard/AMEX/JCB)

If you choose lump-sum payment, there is no handling fee.

Regarding fees and interest rates for revolving payments and installment payments,

Please contact each card company directly.

● Amazon Pay

If you choose lump-sum payment, there is no handling fee.

You are responsible for the monthly fees associated with using installment payments.

In addition, please contact your credit card company, as the handling fee will vary depending on the credit card company.

●PayPay

The fee is <<free>>.

PayPal

The fee is <<free>>.

●If you choose to pay by credit card

Since automatic card authentication is performed in real time at the time of ordering,

There is no payment deadline.

Please check the closing date and payment date of each credit card company for the withdrawal date.

●If you choose PayPay

There is no deadline for payment, as verification is done in real time when you place an order. Please check the closing date and payment date of each credit card company for the withdrawal date.

●If you choose PayPal

There is no deadline for payment because automatic card authentication is performed in real time when you place an order. Please check the closing date and payment date of each credit card company for the withdrawal date.

• Exchange for customer's convenience is not possible.
• Please return the item and place an order for the item you want from the page again.

If the product is defective, please contact Iwai from the form so that we can take care of it.

The delivery address will be our distribution warehouse, so we will contact you with the address by e-mail.

It will be shipped after confirming the arrival of the product.

If you have forgotten your e-mail address or would like to change it, please contact us here so that we can confirm and change it. In addition to the "name" and "phone number" of the registered member, please fill in the following items in the form and contact us.

①If you forgot your email address

Please enter the e-mail address that you remember registering in the "e-mail address" column, and write that you have forgotten your e-mail address in the "contents of inquiry" column before contacting us.

② Those who wish to change their email address

Please enter your registered email address in the "Email Address" field and your new email address in the "Inquiry Details" field before contacting us.

On this site, we have abolished the service of specifying the delivery date and time of the ordered product, and regarding delivery, we will only guide you to the shortest possible time.

If you wish to specify a specific date and time, we will send you a [shipment completion] email that will inform you of the tracking number etc. after the product has been shipped, as well as an inquiry link. Please contact us.

We apologize for the inconvenience, but thank you for your understanding.

If you place an order on a business day, it will normally be delivered within 7 days (excluding Saturdays, Sundays, and holidays) after receiving your order. However, please understand that delivery may be delayed due to a large number of orders or before and after consecutive holidays.

Please check your shipping email for shipping details.

If the item is returned to our store without receiving it, you will be responsible for the round-trip shipping fee and handling fee. note that.

* When registering your address, please be sure to enter it correctly.

(If there is an error in the postal code or address, the package will be stopped by the shipping company, and the delivery fee and return shipping fee will be charged.)

*Regarding the amount charged for returns without receipt due to long-term absence, unknown address, refusal to receive, etc.

You will be billed for "shipping fee + handling fee". Thank you for your understanding.

Please confirm and receive the shipped product.

- Shipping in a plastic bag (limited to possible items)

Items that can be shipped in a plastic bag are shipped in a plastic bag from an ecological point of view. Designs with decorations and fragile items will be shipped in cardboard.

● Post-mailing (limited to possible items)

Items of a size that can be posted in the post will be posted in the post.

If you order products with different shipping dates, such as immediate delivery products and pre-order products, in the same cart, they will be shipped together according to the later shipping date.

Please note that due to the system, we cannot accept separate shipments of orders.

<After the arrival of the product, it will be shipped sequentially on our business day>

Estimated shipping dates are listed on the product page. We will notify you by e-mail at the time of shipment.

*Shipping is not available on Saturdays, Sundays, public holidays, and holidays. It will be shipped on the next business day.

*Shipping may take some time during periods of high volume of orders.

The selling price (price) displayed on the screen is the price including consumption tax.

Sales prices (price) are subject to change without notice. Please note that we cannot accept price changes for items ordered before the price reduction.

The notation of the tag and the purchase price may differ.

Even if you inquire about the details of the price reduction, we will not be able to reply.

It is indicated on each product page.

Also, please note that items may be temporarily hidden or sold out and displayed as SOLD OUT during inventory management work.

If you wish to cancel, please contact us using the inquiry form.

Click here for the inquiry form

The product may have sold out before your order was confirmed.

Your order will be confirmed once you have added the product to your cart (shopping basket) and completed all procedures such as delivery address and payment method.

If other customers complete their purchases during this process, the number of items sold may change and the items may be sold out. note that.

Click the "Continue shopping" button in the cart to return to each product page and continue shopping.

When your order is successfully completed, an automatic delivery email will be sent, and "Order received" will be displayed in the order status column of My Page.

In addition, after confirming your order, we will send you an "order confirmation email", so you can also check it here.