In our online shop, we are unable to accept any changes (quantity change, partial cancellation, color pattern change, delivery date/time, delivery address, payment method, etc.) after the order has been confirmed. Please note that we cannot accept additional orders for orders that have already been processed.
Products that have been confirmed at our online shop are not subject to the cancellation (cooling-off) system because the order has been confirmed based on the customer's clear intention. Thank you for your understanding.
Please note that we cannot accept separate orders, orders with different payment methods, or additional shipping arrangements for products with different order confirmation dates.
You can use the following payment methods.
[Credit card, PayPay, AmazonPay, PayPal]
*Please note that payment by cash on delivery is not supported.
The types of credit cards that can be used are VISA / MASTER / JCB / AMEX.
●Credit card (VISA/MasterCard/AMEX/JCB)
If you choose lump-sum payment, there is no handling fee.
Regarding fees and interest rates for revolving payments and installment payments,
Please contact each card company directly.
● Amazon Pay
If you choose lump-sum payment, there is no handling fee.
You are responsible for the monthly fees associated with using installment payments.
In addition, please contact your credit card company, as the handling fee will vary depending on the credit card company.
The fee is <<free>>.
The fee is <<free>>.
●If you choose to pay by credit card
Since automatic card authentication is performed in real time at the time of ordering,
There is no payment deadline.
Please check the closing date and payment date of each credit card company for the withdrawal date.
●If you choose PayPay
There is no deadline for payment, as verification is done in real time when you place an order. Please check the closing date and payment date of each credit card company for the withdrawal date.
●If you choose PayPal
There is no deadline for payment because automatic card authentication is performed in real time when you place an order. Please check the closing date and payment date of each credit card company for the withdrawal date.
3. About returns and exchanges
We do not accept returns or exchanges of products due to customer's convenience.
In addition, we take all possible measures to manage the manufacturing of our products, but in the unlikely event that a product is found to be defective, we will exchange it for the same product or an equivalent product.
*If we cannot prepare an exchangeable product, we may issue a refund. Please note.
* We will only respond to inquiries about products purchased at the WANAWANA official online shop.
- Exchange for customer's convenience is not possible.
- Please return the item and place an order for the item you want from the page again.
If the product is defective, please contact Iwai from the form so that we can take care of it.
The delivery address will be our distribution warehouse, so we will contact you with the address by e-mail.
It will be shipped after confirming the arrival of the product.
4. Email troubles
If you are one of the following, please check your settings again.
[When domain rejection is set]
Please change your settings so that you can receive emails from <<@wanwana.jp>>.
Even if the email address is incorrect, the order will be processed and the product will be shipped. In that case, you will not be able to check the notification emails (order completion, shipping completion emails) from our online shop.
If you have forgotten your e-mail address or would like to change it, please contact us here so that we can confirm and change it. In addition to the "name" and "phone number" of the registered member, please fill in the following items in the form and contact us.
①If you forgot your email address
Please enter the e-mail address that you remember registering in the "e-mail address" column, and write that you have forgotten your e-mail address in the "contents of inquiry" column before contacting us.
② Those who wish to change their email address
Please enter your registered email address in the "Email Address" field and your new email address in the "Inquiry Details" field before contacting us.
It becomes Sagawa Express.
The shipping fee for ordered products is a flat rate of 770 yen (tax included) nationwide, except for Hokkaido, Okinawa, and some remote islands.
The 12-digit "Package Inquiry Number" is included in the "shipment completion notification email" sent from our online shop when the product is shipped. Please refer to the email above and check with the shipping company.
Delivery may be delayed due to weather or road conditions.
Please refer to the slip number in the "shipment completion notification email" sent at the time of shipment.
Please use the Sagawa Express " Baggage Inquiry Service " here.
It may take several hours to a day for the slip number to be reflected.
If you are absent, the delivery company will post an "absent note". We apologize for the inconvenience, but we ask that you contact the contact information specified by the shipping company yourself.
On this site, we have abolished the service of specifying the delivery date and time of the ordered product, and regarding delivery, we will only guide you to the shortest possible time.
If you wish to specify a specific date and time, we will send you a [shipment completion] email that will inform you of the tracking number etc. after the product has been shipped, as well as an inquiry link. Please contact us.
We apologize for the inconvenience, but thank you for your understanding.
If you place an order on a business day, it will normally be delivered within 7 days (excluding Saturdays, Sundays, and holidays) after receiving your order. However, please understand that delivery may be delayed due to a large number of orders or before and after consecutive holidays.
Please check your shipping email for shipping details.
If the item is returned to our store without receiving it, you will be responsible for the round-trip shipping fee and handling fee. note that.
* When registering your address, please be sure to enter it correctly.
(If there is an error in the postal code or address, the package will be stopped by the shipping company, and the delivery fee and return shipping fee will be charged.)
*Regarding the amount charged for returns without receipt due to long-term absence, unknown address, refusal to receive, etc.
You will be billed for "shipping fee + handling fee". Thank you for your understanding.
Please confirm and receive the shipped product.
- Shipping in a plastic bag (limited to possible items)
Items that can be shipped in a plastic bag are shipped in a plastic bag from an ecological point of view. Designs with decorations and fragile items will be shipped in cardboard.
● Post-mailing (limited to possible items)
Items of a size that can be posted in the post will be posted in the post.
If you order products with different shipping dates, such as immediate delivery products and pre-order products, in the same cart, they will be shipped together according to the later shipping date.
Please note that due to the system, we cannot accept separate shipments of orders.
<After the arrival of the product, it will be shipped sequentially on our business day>
Estimated shipping dates are listed on the product page. We will notify you by e-mail at the time of shipment.
*Shipping is not available on Saturdays, Sundays, public holidays, and holidays. It will be shipped on the next business day.
*Shipping may take some time during periods of high volume of orders.
The restocking schedule for the products (sizes) that are out of stock (SOLD OUT) in our online shop is different for each product, and it is undecided, so we cannot inform you. If you can make a request from the form, we will order the available products.
Regarding our product images, we take various considerations, including when shooting, so that the colors are as close to the actual product as possible. The actual product and color may differ. Please note.
The selling price (price) displayed on the screen is the price including consumption tax.
Sales prices (price) are subject to change without notice. Please note that we cannot accept price changes for items ordered before the price reduction.
The notation of the tag and the purchase price may differ.
Even if you inquire about the details of the price reduction, we will not be able to reply.
It is indicated on each product page.
Also, please note that items may be temporarily hidden or sold out and displayed as SOLD OUT during inventory management work.
Member benefits include the following services:
・We will deliver the latest arrival information and useful information from our staff as soon as possible to those who request it.
In addition, if the service content increases, we will inform you on the site.
8. Other Frequently Asked Questions
Business hours: 24 hours (from form only)
*Please note that we do not accept applications over the phone.
About regular holidays
We are closed on weekends and holidays. We will not reply to emails on holidays. (It will be accepted sequentially from the next business day)
We have established a "Personal Information Protection Policy" so that customers can shop and use our services with peace of mind, and we are working to protect the privacy of our customers.
In addition, "SSL" is adopted as a security measure, and the customer's personal information is encrypted and transmitted at the time of communication.
For more information, please see "Protection of Personal Information" here.
Our online shop does not accept orders by phone, email, or other methods other than the Internet.
The product may have sold out before your order was confirmed.
Your order will be confirmed once you have added the product to your cart (shopping basket) and completed all procedures such as delivery address and payment method.
If other customers complete their purchases during this process, the number of items sold may change and the items may be sold out. note that.
Click the "Continue shopping" button in the cart to return to each product page and continue shopping.
When your order is successfully completed, an automatic delivery email will be sent, and "Order received" will be displayed in the order status column of My Page.
In addition, after confirming your order, we will send you an "order confirmation email", so you can also check it here.